Track your shipment here by filling in your tracking number below:
If you have any questions or concerns regarding your order please let us know via firstname.lastname@example.org or via the contact form and we'll get back to you within 24 hours.
I didn't receive my tracking number after I placed my order?
Tracking numbers aren't immediately available once you have placed your order. It takes around 3-5 business days to get your tracking details, after that you will receive an email and SMS regarding your shipment details.
I've received certain items, but not all items from my order?
We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses.
Shipping time proceeded and I still didn't receive my item(s)?
Sometimes it occurs that we attempt to deliver your items multiple times, but weren't able to reach you. We then ask you to check your mailbox while you will receive a note which says where to pick up your items. Mostly, your items can be found at your closest
Correos Post Office. Please keep hold of your mailbox and be sure to give us your correct address. If we received an email stating your items could be picked up, but you didn't, we sadly can't give you a refund.
Why isn't my tracking number working?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping generally takes between 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you'll receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
Why does it say that my tracking does not exist?
In the past, we had some problems with our tracking system, which sometimes resulted in not existing tracking numbers. This has also to do with domestic versus international shipping orders, as mentioned above. Although the tracking does not exist, we will make sure that the items are shipped to you as soon as possible.
Tracking number says delivered, but I haven't received my order?
All domestic delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.
Do you still have a question? Send us a message via the contact form.